Frequently Asked Questions

What do you do with discarded equipment?

Most of the discarded equipment are used for spare parts. This keeps repair cost down.

Depending on the condition of the unit some are done up to sell.

We have a sales cabinet at reception.

We also donate equipment for art projects, educational purposes etc

The accessories are sold the proceeds are donated to a charity.

1/6/2020 the charity we are supporting is the Victorian Guide Dogs

I have accidentally deleted all my photos in the camera. Can I get them back?

If you have accidentally deleted your images or formatted your card do not take any further images. It may be possible to recover the images using recovery software.

We run your card through several recovery software programs in order to recover the maximum amount of files possible.

We will copy all recovered files to a cd/dvd, hard drive unit or USB.

Refer to link: Card recoveries

What should I do if my digital camera is draining batteries?

Battery drain may be caused by several problems/faults.

Using the incorrect type of batteries for the camera.

Digital cameras require quite a lot of power to run efficiently. The monitor (LCD) and the flash are the two main components that use the highest amount of battery power in a standard digital camera.

Where possible, if you can minimize the use of the LCD by using a viewfinder if available, and also reducing the amount of flash shots by adjusting your settings when shooting conditions allow, you will greatly extend the camera's battery life.

If the camera uses AA batteries we recommend using good quality Ni-MH rechargeable batteries, these will give you the best battery life for your digital camera.

If the battery is not holding charge it may be due to:

The battery charger is faulty

The battery is faulty

The camera is draining excessive current

The camera battery has exceeded it's charge life

If charging is done via the USB, the circuit may be faulty

All of the above can be checked at your camera service center.

Any unit with battery drain we suggest you send the camera in with the battery and charger.

How do I obtain an instruction manual for my camera

Most importers now have the instruction manuals on their website.

To check if the manual you require is available you will have to visit the importers website, once there, look for a tab labeled support or downloads. You may be required to provide camera details such as serial number etc, so make sure you have the camera with you at the time you access their website.

If all the above fails you can try contacting the importers by phone.

If you are not sure who is the importer or their web address please don't hesitate to email us and we will try to assist you.

03 9419 5247 This email address is being protected from spambots. You need JavaScript enabled to view it.

Do you service Hasselblad and Mamiya

Up-dated 1/6/2020

We have had over 40 years experience repairing film Hasselblad and Mamiya cameras and yes we still do repair them however parts are very limited for the Mamiya cameras.

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